AI Development FAQs

It is the design and development of an AI-assisted system around a business’s approved knowledge, customer journeys, workflows, systems and goals. It goes beyond installing a generic chatbot.

No. Kosmos now designs one custom solution for each business. The required capabilities are selected after discovery and combined into a clear system blueprint and quotation.

Building blocks are defined capabilities such as approved answering, qualification, file collection, lead creation, routing, CRM, dashboards, integrations, controls and ongoing management. A client only receives the blocks needed for the approved workflow.

Clients explain the business problem, current process and desired result. Kosmos diagnoses the workflow, confirms technical complexity and recommends the right combination rather than asking the client to design the system alone.

Yes. A custom system can be integrated into an existing website or combined with a new Kosmos website as part of a larger project.

A simple chatbot mainly answers approved questions and captures basic details. A custom system can add separate journeys, conditional questions, files, lead automation, routing, CRM, dashboards, integrations, permissions and operational controls.

Discovery maps the real enquiry process, required information, staff actions, systems, approval boundaries and success measures. This prevents disconnected features and creates a reliable scope.

The quotation depends on the selected capabilities, number and complexity of workflows, integrations, users, data quality, security requirements, testing and operating needs. Pricing is confirmed after discovery rather than published as a fixed menu.

Custom systems normally include a once-off design, development, testing and launch cost, plus an ongoing operating and management cost. The final proposal explains both clearly.

Monthly management begins when the approved system launches, not while the initial system is still being developed.

The operating term and cancellation rules are stated in the proposal and AI Development Terms. The current standard uses an initial management period followed by month-to-month continuation with notice.

The proposal defines the included usage allowance and operating services. WhatsApp, SMS, CRM subscriptions, paid APIs, licences and usage beyond the agreed allowance may be charged separately.

Only when higher usage limits, more storage, new integrations, additional workflows or increased management are required. Kosmos communicates and agrees material changes before they take effect.

Yes. AI can misunderstand a question or provide an imperfect response. Approved knowledge, validation, human handover and human approval are used where important decisions or sensitive information are involved.

Yes, when the business has approved rules and inputs. The system can calculate an indicative result or prepare quotation information. Subjective, sensitive or legally binding decisions remain staff-controlled unless explicitly approved and validated.

Yes. Image and document collection can be added when files help staff assess, quote, book or process the enquiry. Storage, access, file restrictions and consent are included in the scope.

Yes. Kosmos can build a central lead list, search and filters, statuses, tasks, dashboards, funnel reporting, response-time tracking and other agreed management views.

Depending on technical support and access, integrations can include existing CRM platforms, Google or Microsoft calendars, official WhatsApp Business providers, email, SMS and advertising or campaign tracking.

The client owns supplied business information and customer data. The system is scoped around the approved purpose, with agreed consent, access, storage and retention controls. Kosmos implements technical controls but does not provide legal advice.

No. Every system is limited to the approved workflow, capabilities, users, integrations, usage allowance and acceptance criteria. New journeys, unrelated systems and major changes are quoted separately.